Refund policy

This policy applies to every order placed on thewellnesswoods.pk.

The Wellness Woods
17/2 Street 8, Phase 5 D.H.A., Karachi 75500, Pakistan

Cancelling an order

To ask for a cancellation, call +92 329 8200777 or email care@thewellnesswoods.pk with your order number as soon as possible.

We may be unable to accommodate a cancellation request after an order has been accepted. An order that cannot be cancelled can be returned under the terms below.

We may cancel an order if a product is out of stock, if a price was listed in error, or if we cannot verify the payment. If we cancel, we refund the full amount you paid.

Returning a sealed, unopened product

You can return a product within 7 days of delivery if the seal is intact and the product is unused and in its original packaging. You will need your order number or other proof of purchase.

How to start a return

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Opened products

For health and safety reasons we cannot accept the return of any product once its seal has been broken. This covers capsules, powders, seeds, dried leaves and petals, and every other consumable we sell.

The exception is a product that was damaged, defective or incorrect when it arrived.

Damaged, defective or wrong items

Please inspect your order when it arrives. If it is damaged or defective, or you received the wrong product, contact us within 48 hours of delivery with your order number and a photo of the product and its packaging, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to get the product you want is to return the one you have and, once the return is accepted, make a separate purchase for the new product.

Orders that cannot be delivered

If the courier cannot deliver because the address or phone number was wrong, or nobody accepted the parcel, the order comes back to us. We then refund the product price less the delivery charge.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved.

If it is approved, you will be refunded automatically on your original payment method within 10 business days. Please remember that your bank or card company can take some further time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us.