Terms of service

These terms apply when you use thewellnesswoods.pk or place an order on it. By placing an order you agree to them.

Who we are

This website is operated by The Wellness Woods.

Address: 17/2 Street 8, Phase 5 D.H.A., Karachi 75500, Pakistan
Phone: +92 329 8200777
Email: care@thewellnesswoods.pk

In these terms "we", "us" and "our" mean The Wellness Woods.

Our products

We sell herbal products: seeds, powders, dried leaves and petals, and herbal capsules.

We describe every product as accurately as we can. Colour, texture and packaging can vary slightly from the photos because the products are natural.

Our products are herbal supplements and food products. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing, taking medication or managing a health condition, speak to your doctor before using any herbal product.

Prices

All prices are in Pakistani Rupees (PKR). The delivery charge is shown at checkout before you pay.

We can change a price at any time. A change does not affect an order you have already paid for.

If a product was listed at the wrong price by mistake, we may cancel the order and refund you in full.

Orders

Your order is a request to buy. It is accepted when we confirm it and take payment.

You are responsible for giving a correct name, delivery address and phone number.

We may be unable to accommodate a cancellation request after an order has been accepted.

We may refuse or cancel an order if a product is out of stock, if a price was listed in error, or if we cannot verify the payment. If we do, we refund the full amount you paid.

Payment

Orders are prepaid. We accept debit and credit cards, JazzCash and Raast.

Payments are processed through Bank Alfalah's Alfa Payment Gateway over a 3D Secure connection. We do not see or store your card number.

We do not offer cash on delivery.

All transactions are charged in PKR.

Delivery

We deliver within Pakistan only.

Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by the courier or by events outside our control, but we will help you trace your order.